Call us at 02 9417 2942 Email us at sales@unipac.com.au

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Have questions? see our FAQs or contact us directly.

Frequently Asked Questions

Shipping, Delivery & Return

What are your standard order processing and delivery times?

We aim to dispatch all orders within 2 business days after payment has been processed.

Delivery timeframe will depend on your location, but will generally be within 1-5 business days for metro areas and 7-14 business days for regional areas.

Please note that these are estimated, not guaranteed delivery timeframes, and may vary according to advice from our partner couriers.

Can I pick up my order from your store, or do you only offer shipping?

Customers in Sydney may opt to pick up their order from our showroom at 23/28 Barcoo St Roseville 2069 at no cost. Once your order has been confirmed, we will contact you to let you know when your order will be available for pickup. Please present proof of purchase upon collection.

Do you offer international shipping for your tools?

At this moment, we only offer shipping in Australia and New Zealand. More information on shipping here.

Can I return or exchange a hand tool if I'm not satisfied with it?

Yes, we can offer exchange or store credit if you have changed your mind. All items must be returned within 14 days of receipt, in the same condition that they were received, with proof of purchase presented.

To make a return please contact us via email (sales@unipac.com.au) or phone (02 9417 2942).

Please note that delivery costs are non-refundable for change-of-mind returns and exchanges. If you wish to return or exchange an item, you are responsible for the associated shipping costs.

General

What is your ABN?

Our ABN is 17 140 846 260

Are your tools made in Australia? Where are your hand tools made?

Beta is an Italian company, manufacturing tools in the factories in Sovico, Castiglione d'Adda and Sulmona in Italy. UNIPAC Equipment (Aust) PTY LTD is the official and authorised importer for Beta tools ‘down under’ and have been proudly importing Beta into Australia since 2005.

Are your tools covered by a warranty?

Yes, all of our hand tools are covered by a warranty for your peace of mind. Please refer to the warranty information provided with your product for details, or read more here.

How can I contact customer service with a question or concern about my tool?

You can contact our customer service team by phone (02 9417 2942), email (sales@unipac.com.au), or through our website. Our team is available to assist you Monday to Friday, 9am to 5pm AEST.

How can I provide feedback about a product?

Please send us an email at sales@unipac.com.au

Still looking for answers?